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Important information
Important information
By making this booking, you are confirming you have read and accept the rental terms.
At the rental counter, customers will also sign a rental agreement before they give you the key. It is important that you read that agreement carefully - and if anything is not clear, discuss it with the counter staff before you sign.
Your rental company reserves the right to refuse a car if, in the counter staff's opinion, the driver is unfit to drive or anyone in the group is threatening, abusive, or in any way endangering the health and safety of other people. If this happens, you will not be entitled to any refund or compensation.
Please see 'What you need at pick-up' above - and note that the counter staff will not provide a car unless all requirements (age, driving license, payment card, documentation, etc.) are met. If this happens, you will not be entitled to any refund or compensation.
Before you drive off, you must check the car and make sure that any damage is reported to the counter staff and noted on the rental agreement. Otherwise, you may end up being liable for that damage.
Road rules
When you rent a car, you are agreeing to use it responsibly. You must not:
- drive under the influence of alcohol, drugs, or any other type of narcotic substances
- transport any flammable or dangerous goods, or any toxic, corrosive, radioactive or otherwise harmful substances
- carry anything which, because of its smell and/or condition, could damage the car or cause the rental company to lose time or money
- transport live animals
- install a roof rack, luggage carrier or anything similar, unless supplied by the rental company
- rent the car to anyone else
- carry passengers for hire or reward (taxi)
- participate in rallies, competitions or trials
- give driving lessons
- tow another vehicle
- travel on unpaved roads or roads where the surface or state of repair could damage the car
- in any way break the highway code, road traffic laws or other laws.
Seatbelt - No matter what country you are driving in, drivers and passengers must wear a seatbelt if fitted.
Please be aware that all cars have a non-smoking policy. Fines will apply if this policy is not adhered to.
To make sure you understand the rules and laws about driving hire cars at home and abroad, it is essential you read the Terms & Conditions in full before you leave to pick your car up.
In particular, please make sure you know what documents and other paperwork you must take with you (e.g. driving license, forms of identification, and payment cards) and what you will need to pay for at the car hire counter. If you do not have everything you need, the car hire company may not let you pick the car up.
If you intend to do any city driving, there may be traffic restrictions based on your car's license plate, so please tell the counter staff when you go to pick up your car.
On the road
Accident or Breakdown - In the event of a breakdown, accident or mechanical difficulties, call the emergency services if needed first, then the car hire company. They must give authority for repairs or replacement cars. Please keep copies of all documentation you are asked to complete. This may be needed if you wish to make a claim. For accidents, a police report and an incident report from the car hire counter will be required.
Car Hire Company Important Information
By making this booking, you are confirming that you have read and accept the rental terms.
Price calculation
Please note that exchange rates can fluctuate - and this is outside of anyone's control. As a result, you might find that charges on your statement aren't an exact match with the price you were told while booking. The same goes for any refund you may receive.
Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time.
If, at pick-up, you choose to take a different car, there may be an additional charge for this—even if the new car is smaller than the one you booked.
Penalty fees
An Immobilization Charge is payable in the event of an accident. This is in addition to the amount deducted from the deductible and is compulsory. This charge is calculated against the car group and the number of repair days.
Lost Keys - If you lose your key(s), you will be charged the cost of replacement.
If you've not returned the car after your agreed drop-off time, the insurance will no longer be valid. Plus, you will be charged a penalty fee as well as the cost of another day's rental.
Grace period
Grace periods vary by Car Rental Supplier. Please check at the Counter when picking your Car up or Call the Car Rental Company directly. If the Car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty + the daily rate.
There will be a 29-minute grace period for the return of all vehicles. If the car is returned after this time the insurance will no longer be valid and the customer will have to pay the late penalty fee + the daily rate.
Valeting
The car hire company will charge you if the car needs more than a reasonable amount of cleaning after your rental.
